Please read the following disclaimers prior to purchasing our products.

It is the customers responsibility to carry out a patch test before using any of our products, to test for allergies or reactions.

Delays caused by customs, or additional charges that may apply upon receiving your parcel are unfortunately out of our control. If you are placing an order to the UAE, please include a PO Box or we will not be able to fulfil your order.

If you receive faulty products, an incorrect/incomplete order, or your parcel doesn't arrive, please contact us immediately via email: info@baselift.co.uk

There is a 60-day resolution period, meaning that if you don't contact us about the issue within 60 days of placing the order, we are no longer able to resolve this for you.

Photo evidence will be required depending on your issue - for example if you received an incorrect item, we will need to see the batch number printed on that item. Or if an item is damaged, we need to see a photo of this damage. Please see our Delivery & Return Policy page for specific requirements when contacting us about your order issue.

If you have allergies, please check the ingredients list of our products thoroughly before purchasing. If you have a nut allergy, please avoid any of our products containing Marula Oil or Almond Oil.

We do not advise the use of our products during pregnancy or breastfeeding.

If you have any skin conditions, make sure to speak to your doctor or dermatologist before using any BaseLift products at home. Our products should not be used for medical conditions, and we cannot give advice or product recommendations for any medical conditions. Our products are for cosmetic use and do not serve any medical functions. If you’re using the BaseLift products without professional supervision, please know that you are doing so entirely at your own risk.

Our products contain all-natural ingredients, so the colour of some products may slightly change when opened or stored at room temperature. This does not mean that your product has expired, and does not affect the quality or skincare benefits of this product. Please note that due to this colour variation, your product may sometimes appear a slightly different colour to imagery displayed on our website or social media. We do not accept returns, exchanges or refunds for any formula colour variations.

Testimonials found on baselift.co.uk have been sent to us, by both BaseLift customers and affiliates, who have provided their own honest opinion of the products. The testimonials are not intended to represent or guarantee that anyone will achieve the same or similar results as results will naturally vary from person to person.

While we can offer guidance based on previous customers' experiences, we do not guarantee or claim that your skin concerns will be "cured".

To the maximum extent permitted by law, BaseLift is not responsible for negative or damaging results obtained by proper or improper use of any products listed on baselift.co.uk.

The information on this website has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date. BaseLift cannot guarantee the accuracy of all information presented, and accepts no liability in respect of any omission or error.  The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. BaseLift accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.

By accessing baselift.co.uk you agree to hold BaseLift, its assignees, licensees, owners, officers, moderators, administrators, webmasters and directors harmless from any loss, claim or damage arising from your use of any of the information and ideas contained on the site, including following suggestions or advice posted on the blogs and forums.

No two promotional offers can be applied at once. This includes: sales, discount codes and gift vouchers. In the rare circumstance that our website incorrectly allows you to use two promotional offers, your order may be cancelled.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

During our busy Black Friday and Boxing Day periods, please expect your order to take 8-10 working days for UK orders, and 18-20 working days for international. We are deeply sorry for any inconvenience.