Delivery Policy & Returns Policy

Returns & Exchanges

We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns or exchanges of BaseLift products unless the goods are faulty. This does not in any way affect your statutory rights. Please contact the customer service team on the BaseLift website for any enquires before purchase.

Opening times

We are open between 9am- 5pm Monday- Friday. We are not open during the weekends and bank holidays. 

Our head office will be closed between the 24th - 26th of December 2019. All enquiries will be dealt with on return.

Cancellation Policy

Orders cannot be cancelled once they have been placed


Shipping & Handling

Please note that all orders submitted before 2:00PM GMT will be processed the same day.

No orders are processed or shipped on Saturday, Sunday or bank holidays.

Shipping address errors may also delay your order processing depending on customer response time. After your order has been placed, we are unable to change the shipping address.

All orders are shipped from our fulfilment centre in Manchester via Royal Mail.

We currently do not offer express service for Saturday delivery. All orders placed on Friday after 2pm will be delivered on the following business day (Monday). After delivery attempts your package will either be returned to us or disposed of and additional shipping fees and costs will apply for re-delivery.

During busy periods, we cannot guarantee Next Day delivery, please bare this in mind before selecting this option. We will try our best. 


We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.

Shipping Methods     


UK Royal Mail Standard                                              3-7 Business Days (From the 20th November 2018 there may be delays due to sale/Christmas season)


UK Royal Mail Next Day Delivery                         Typically Next Business Day (There may be delays during busy sale periods)


Royal Mail International tracked                                 10-12 Business Days (From the 20th November 2018 there may be delays due to sale/Christmas season)




Address: 24 Cariocca Business Park, Manchester M12 4AH (Company registered address)
Company Registered in England | Registered Name: BaseLift Limited | Registration number: 10682247
Telephone: 0161 672 9869 | Email: