Delivery & Returns Policies
Order Details & Returns
Due to health & hygiene regulations, we do not accept returns or exchanges of BaseLift products unless they are faulty. This does not in any way affect your statutory rights.
Unfortunately we cannot cancel orders once they have been placed. We aim for the quickest possible dispatch, so our packing labels are printed in the warehouse as soon as the order comes through. We receive lots of emails, so by the time we see your request it is highly likely that your order is already packed and awaiting collection from Royal Mail.
Unfortunately due to the high volume of orders we receive, we cannot amend order details once the order has been placed.
Please allow up to a week for your order to arrive if you are in the UK. For international order, please allow three weeks. If it still hasn’t arrived after this period, please email email@example.com
If you haven’t got in touch with us regarding a missing parcel within 60 days of placing your order, the resolution period has expired and we can no longer help.
Please contact firstname.lastname@example.org as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received that shows the batch number of the product. We cannot help you if you are unable to provide this photo.
Our policy requires you to return the incorrect item so that we can send out the correct item to you. This returns method is free of charge.
If you haven’t got in touch with us regarding an incorrect product within 60 days of placing your order, the resolution period has expired and we can no longer help.
Please contact email@example.com as soon as possible so that we can take care of this for you. Please provide us with your order number, along with a photo of the items you received and also a photo of the outside of the box with the label side facing the camera. We cannot help you if you are unable to provide these photos, so please keep the postage box that your order arrived in.
If your parcel is missing an item because the parcel is damaged and something has fallen out during transit, please ensure you include an image of the damaged box and the damage slip provided by the courier.
If you haven’t got in touch with us regarding an order issue within 60 days of placing your order, the resolution period has expired and we can no longer help.
Please contact us immediately at firstname.lastname@example.org. Please include your order number, and photos of the damaged product(s) is required.
If your parcel is damaged and items have fallen out during transit, please ensure you also include an image of the damaged box and the damage slip provided by the courier. We cannot help you if you are unable to provide this photo.
Please note that if you haven’t got in touch with us regarding a damaged item within 60 days of receiving your order, the resolution period has expired and we can no longer help.
We only accept responsibility for damages occurred during transit, and we are not responsible for damages caused by the customer once in their possession.
Unfortunately we are unable to amend postage addresses once the order has been placed. When your order comes through, the postage labels are printed off in our warehouse immediately for quick dispatch, so we are unable to alter your delivery details.
Please be careful when entering your delivery address, BaseLift will not be responsible for orders sent to the incorrect delivery address provided by the customer. If a parcel goes missing as a result of an incorrect or incomplete address provided by the customer, then we are unable to provide a resolution in this case. This includes orders that are delivered to the incorrect address, parcels that have gone missing during transit, and parcels that have gone missing during redirection.
Please note that if a parcel is returned to us due to an incorrect or incomplete address provided by yourself, we may charge you the shipping fee again so we can re-send your parcel out to you.
If you attempt to change the delivery address yourself by contacting the courier, we are not responsible for any mistakes in the redirection information you have provided to the courier.
Shipping & Handling
All orders placed before 2pm Monday to Friday will be processed and dispatched on the same day! Any orders placed on Saturdays, Sundays or Bank Holidays will be processed the following business day.
Delays may occur during our busy Black Friday, Boxing Day and Eid sale periods. Please expect your orders to take 8-10 working days for UK orders during these periods, or 18-20 working days for international orders.
After a delivery attempt, please use your tracking number to arrange collection or re-delivery. If this is not completed, your package will either be returned to us or disposed of. Additional shipping costs will apply for re-delivery.
International Orders & Customs
We are not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, duty tax, customs or back end charges once the package has exited the United Kingdom.
Good news! We deliver to all countries, near and far.
Please note that if you are ordering to the UAE, you must include a PO Box in your postage address.
Please include a PO Box number in your postage address - this is essential, otherwise our courier will not be able to deliver your parcel.
The address must also include a phone number, and the full town or village name as there are many identical street numbers.
An example of a complete and full address is below:
Mr John Smith
PO Box 99999
054 994 1779