Delivery, Returns and Exchanges

Please note that when contacting the customer service team, you should include as much information as possible, including your order number and when applicable your; full name and photo of item/s.

Sending multiple emails slows down the process as our team has to trace all the emails before resolving the issue.

Emailing is the best form of contact; we do not recommend contacting us on Instagram.

 

Returns, Exchanges and Cancelations

What is your returns policy?

Due to the current ‘Health & Hygiene’ regulations we are unable to accept returns or exchanges of BaseLift products unless the goods are faulty. This does not in any way affect your statutory rights.

 

Can I cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed.

 

Can I return my order?

In line with current ‘Health & Hygiene’ regulations we are unable to accept returns or exchanges of BaseLift products.

In the unlikely event that a product arrives damaged, please contact the customer services at info@baselift.co.uk Please include a photo of the damaged product/s and your order number.

 

Can I change my order?

Our orders get packed as they arrive therefore no changes can be made.

 

Can I exchange my order?

In line with current ‘Health & Hygiene’ regulations we are unable to accept returns or exchanges of BaseLift products.

In the unlikely event that a product arrives damaged, please contact the customer services at info@baselift.co.uk Please include a photo of the damaged product/s and your order number.

 

How can I check the status of my order?

Please refer to your shipping confirmation email to track your order, alternatively please email info@baselift.co.uk

 

I received incorrect item/s what I do?

Please contact info@baselift.co.uk as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

 

I haven’t received my order, help.

Not to worry, please allow up to a week for your order to arrive. If it still hasn’t arrived after a week please email info@baselift.co.uk

Please note that if you haven’t got in touch with us regarding a missing parcel within 60 days of placing your order it has been too long and we can no longer help.

 

Shipping & Handling

I just placed an order when will it be processed?

All orders submitted before 2:00PM GMT will be processed the same day. No orders are processed or shipped on Saturday, Sunday or Bank Holidays.

Please note that delays may be expected during busy periods.

 

Where is my order being shipped from?

All orders are shipped from our fulfilment centre in Manchester via Royal Mail.

 

Delivery was attempted, what will happen next?

After delivery attempts your package will either be returned to us or disposed of and additional shipping fees and costs will apply for re-delivery.

 

I ordered on Friday, when will I receive my order?

We currently do not offer express Saturday delivery. All orders placed on Friday after 2pm will be delivered on the following business day (excluding bank holidays).

 

Do you guarantee next day delivery?

During busy periods, we cannot guarantee next day delivery, please bare this in mind before selecting this option.

 

I put the wrong address on my order, please help!

Please be careful when entering your address, Baselift will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

My items arrived damaged, what should I do?

Please contact us immediately at info@baselift.co.uk. Please provide us with your order number and some photos of the damage product/s.

 

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at info@baselift.co.uk with your inquiry.

 

I am waiting for a reply to my email/DM.

We’re sorry you’re still waiting; our customer service team works from Monday until Friday, 9-5 (excluding Bank Holidays) and they try their best to reply as quickly as possible.

 

Please note sending multiple emails slows down the process as our team has to trace all the emails before resolving the issue.

Emailing is the best form of contact; we do not recommend contacting us on Instagram.

 

 

Shipping Methods

Delivery Type

Price

Expected

UK Royal Mail Standard

£4.99

3-7 Business Days

UK Royal Mail Next Day Delivery

£6.99

Next Business Day*

Royal Mail International Tracked

£11.99

10-12 Business Days

 

*During busy periods, we cannot guarantee next day delivery, please bare this in mind before selecting this option.

 

 

International Orders and Customs

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.

 

How long does international delivery take?

It can take from 10 to 12 Business Days however; delays can be expected around busy period.

 

How much is international delivery?

Royal Mail International Tracked delivery is £11.99.

 

Which countries do you NOT deliver to?

Good news! We deliver to all countries, near and far.

My order is stuck at customs, help!

We are not responsible for customs; however, we will try and help, please email us at info@baselift.co.uk with your order number.

All customer inquiries must be emailed in. We do not deal with inquiries over the telephone or at our office address.

Our customer service team works from 9-5 Monday till Friday (excluding bank holidays).

 

Address: 24 Cariocca Business Park, Manchester M12 4AH (Company registered address)
Company Registered in England | Registered Name: BaseLift Limited | Registration number: 10682247
Telephone: 0161 672 9869 | Email: info@baselift.co.uk