Returns, Exchanges and Cancellation Policy

Returns & Exchanges

We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns or exchanges of BaseLift derma rollers unless the goods are faulty. This does not in any way affect your statutory rights. Please contact the customer service team on the BaseLift website for any enquires before purchase.

 

Cancellation Policy

Orders cannot be cancelled once they have been placed

 

Shipping & Handling

Please note that all orders submitted before 2:00PM GMT will be processed the same day. No orders are processed or shipped on Saturday, Sunday or holidays. Shipping address errors may also delay your order processing depending on customer response time. After your order has been placed, we are unable to change the shipping address. All orders are shipped from our fulfilment centre in Manchester via Royal Mail.

We currently do not offer express service for Saturday delivery. All orders placed on Friday after 2pm will be delivered on the following business day (Monday). After delivery attempts your package will either be returned to us or disposed of and additional shipping fees and costs will apply for redelivery.

 

 

Shipping Methods     

 

UK Royal Mail Standard                                              3-7 Business Days (From the 20th November 2018 there may be delays due to sale/Christmas season)

 

UK Royal Mail 1st Class Signed for                            1-3 Business Days (From the 20th November 2018 there may be delays due to sale/Christmas season)

 

Royal Mail International tracked                                 10-12 Business Days (From the 20th November 2018 there may be delays due to sale/Christmas season)

 

 

 

Address: 114 Cariocca Business Park, Manchester M12 4AH (Company registered address)
Company Registered in England | Registered Name: BaseLift Limited | Registration number: 10682247
Telephone: 0161 672 9869 | Email: base-lift@outlook.com